Brahmamudi.com — A vishwabrahmana Vivaha Seva Samiti

Refund & cancellation policy

Last updated: 12 October 2026

This policy applies to paid memberships bought on https://brahmamudi.com from Vishwabrahmana Vivaha Seva Samithi. Registration and a basic profile are free, so we encourage you to explore the site before upgrading.

1. Memberships are a digital service

A paid membership is activated on your account immediately after a successful payment, and its benefits (contact views, higher interest limits, horoscope documents) can be used straight away. Memberships are one-time purchases for a fixed validity and do not renew automatically, so there is nothing to cancel at the end of the period.

2. Cancellation

  • You can cancel a payment at any time before it is completed on the PayU page; you will not be charged.
  • Once a membership is active it cannot be cancelled for a pro-rata refund. You may stop using it or ask us to hide or delete your profile at any time.

3. When we refund

We give a full refund of the amount paid when:

  • you were charged more than once for the same membership (duplicate payment);
  • money was debited but your membership was not activated, and we are unable to activate it within 48 hours of you reporting it;
  • you were charged an amount different from the published price;
  • you request a refund within 7 days of payment and have not unlocked any member's contact details with that membership.

4. When we do not refund

  • after contact details have been unlocked using the membership, or after 7 days from payment;
  • because a match was not found, or a member did not respond or declined an interest;
  • when an account is suspended or removed for breaking our terms of service (for example, a fake profile or misuse of contact details);
  • for unused contact views, interests or remaining validity.

5. How to request a refund

Email brahmamudi36@gmail.com or call / WhatsApp +91 95501 11166 with your registered email, profile number (e.g. BM001234), payment date, amount and the PayU transaction ID. We reply within 2 working days.

6. Refund timeline

Approved refunds are made to the original payment method (card, UPI, net banking or wallet) through PayU within 7–10 working days. The exact time for the money to appear depends on your bank. If an automatic reversal for a failed payment does not reach you within that time, contact us and we will follow up with PayU.

7. Questions

See our plans & pricing or contact us — we're glad to help before you buy.